We attempt to ship your order as soon as we receive it. Keep in mind that some of our products are extremely specialized,
and we may produce these products based on a historical demand cycle. We strive to constantly keep up with the growing demand
for these specialty products, but sometimes the demand exceeds our projections. We will do everything we can to communicate
the availability of our products when orders are placed.
We ship via:
FedEx Ground & Air
UPS Ground & Air
United States Postal Service
If you have a preference of shipping vendor, please inform us, otherwise we will use the most cost effective method
available. We honor "Next Day" delivery request as long as it is specified on the Hardcopy PO. All actual shipping charges
are prepaid by us and added to invoice total.
Our shipping point is: Carlsbad CA
Customers rarely ask what our return policy is. We aim for complete customer satisfaction, so if you are not completely
happy with your purchase, we want to hear about it. Let us know if something is wrong and we will work hard to make it right.
we discuss what the issues are we will issue a RA (return authorization) number. All returned products must be in the original
packaging and all carton contents present. Return restocking fees may apply. Call us for information.
Requesting Product Samples
Our marketing and sales department will be happy to send you a sample of a consumable product that you are interested
in. We require that you call us so we can get the correct shipping and contact information.
All of our products are covered by a warranty, the products will perform as advertised or we will replace it. Durable
items will have a specific time period warranty and disposables will have a shelf life warranty. We strive to make you happy
with our products. Please communicate with us any performance issues that you have with any of our products.